Shipping Policy

Shipping Policy

Last updated: December 7, 2025

AURÉL LANE operates this store and website, including all related information, content, features, tools, products, and services, in order to deliver a streamlined and reliable shopping experience (the "Services"). The purpose of this Shipping Policy is to explain how orders are processed, shipped, delivered, and handled through our store. This Shipping Policy applies to all purchases made using the Services.

Please read this Shipping Policy carefully. By placing an order through any of the Services, you acknowledge that you understand and agree to the processes, timelines, and conditions described in this Shipping Policy.

Order Processing

We aim to ensure that your order is processed as efficiently as possible. Order processing includes order verification, quality checks, packaging, and preparation for shipment.

We generally process orders within the following timelines:

  • Standard order processing time: 1–2 business days

  • Orders placed on weekends or public holidays will be processed on the next business day

  • High-volume periods (sales, promotions, holidays) may require additional processing time

The above timelines are estimates and may vary based on operational workload and product availability.

Shipping Methods and Delivery Timeframes

AURÉL LANE currently ships to all cities and regions within Pakistan. Delivery timeframes depend on the shipping method selected at checkout, courier partner capacity, and your location.

Typical delivery estimates:

  • Major cities: 3–5 business days

  • Other regions: 4–7 business days

  • Remote or hard-to-reach areas: Additional delivery time may apply

Delivery estimates begin after the order has been processed and dispatched. Delivery timelines are not guaranteed and may vary.

Shipping Fees

Shipping charges are calculated and displayed at checkout. Fees may vary depending on weight, product category, promotions, courier selection, or destination.

Any applicable shipping discounts, including promotional free shipping offers, will be applied automatically at checkout when eligible.

Order Confirmation and Shipment Notifications

After placing an order, you will receive an order confirmation email or message summarizing the items purchased and payment details.

Once your order is dispatched, you will receive a shipment notification containing:

  • Courier name

  • Tracking number

  • Tracking link (if available)

  • Estimated delivery timeframe

If tracking details take additional time to activate, it is due to courier system updates, not an issue with your order.

Order Tracking

You may monitor the delivery status of your order using the tracking information provided. Tracking updates are generated by the courier partner and may take time to reflect after shipment.

If tracking shows unusual delays, no movement, or delivery failure, please contact us using the details provided below.

Invalid or Incomplete Addresses

It is your responsibility to ensure that all shipping details provided at checkout are accurate and complete. Orders with incomplete or incorrect addresses may result in:

  • Delivery delays

  • Courier return to sender

  • Additional shipping charges for re-delivery

If an order is returned to us due to invalid address details, we may require updated information and additional delivery charges before re-shipping.

Delivery Attempts and Failed Deliveries

Courier partners may attempt delivery multiple times. If the courier is unable to deliver due to reasons including, but not limited to:

  • Inaccessible location

  • Recipient unavailable

  • Contact details unresponsive

The package may be returned to us. In such cases, re-delivery will require updated instructions and may incur additional charges.

Order Delays

Delivery may be delayed due to external factors outside of our control, such as:

  • Weather conditions

  • Courier network disruptions

  • Operational backlogs

  • National holidays

  • Security or transportation restrictions

While we strive to ensure on-time dispatch and delivery, we do not guarantee delivery dates beyond the estimates provided.

Risk of Loss

Upon dispatch, the risk of loss for items passes to the courier. Once delivered to the address provided, the responsibility for the package transfers to the recipient. AURÉL LANE is not responsible for packages lost or stolen after confirmed delivery.

Damaged or Missing Items

If your order arrives damaged, incomplete, or appears tampered with, please notify us immediately. To process such claims effectively, we may require:

  • Order number

  • Photographs of packaging and items

  • Unboxing video (if available)

  • Courier tracking details

Claims must be submitted within a reasonable timeframe after delivery.

Returns and Exchanges

Shipping processes related to returns, refunds, or exchanges are governed by our Refund and Return Policy. Please review that policy for complete details on eligibility, procedures, and timelines.

International Shipping

AURÉL LANE currently does not offer international shipping. All deliveries are limited to destinations within Pakistan. Any future availability of international shipping will be updated in this policy.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. The updated version will indicate the "Last Updated" date at the top of the policy.

Contact Information

For questions related to shipping, delivery, tracking, or order concerns, you may contact us using the following details:

Email: aurellaneofficial@gmail.com
Phone: +92 319 2265508